Our general conditions of sale and use
GENERAL CONDITIONS OF SALE AND USE
This website is operated by Juliette & Chocolat. On this site, the terms "we"; and "our" refer to Juliette & Chocolat. Juliette & Chocolat offers the use of this website, including all information, tools and services available to you, the user, upon your acceptance of all the terms, conditions, policies and notices contained herein.
By visiting this site and/or purchasing our products, you are using our “Service” and agree to be bound by the terms of our General Conditions of Sale. These General Conditions of Sale and Use apply to all users of the site.
Please read the General Conditions of Sale and Use carefully before visiting or using our website. By visiting or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not accept all the terms and Conditions of this agreement, you must not visit the website or use the services offered within.
Our store is hosted through Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services.
ARTICLE 1 – ONLINE STORE CONDITIONS
By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in Canada, and that you have provided your consent for any minor in your care who is using this website.
The use of our products for illegal or unauthorized purposes is prohibited, and within the context of the use of this Service, you must not violate Canadian laws (including but not limited to copyright laws).
Any infringement or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 –SERVICE AND PRICE MODIFICATIONS
The prices applied are those listed on our website, to which taxes and delivery fees will be added.
Our product prices are subject to change without notice. The prices listed on our website may differ from those advertised in our Juliette & Chocolat stores.
We reserve the right to modify or interrupt the Service (and any part or content of the Service) at any time and without notice. We will not be liable to you or to any third party for any price modification, Service suspension or interruption.
ARTICLE 3 - PAYMENT
Payment must be made in full and only once at the time of purchase. We accept the following forms of payment: Visa, Mastercard, Amex, PayPal, Apple Pay or Google Pay.
ARTICLE 4 –PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website.
We reserve the right to limit the quantities of any product or service that we offer. All product descriptions and prices may be modified at any time without notice, at our sole discretion. We reserve the right to stop selling a product at any time. All service or product offerings presented on this website are void where prohibited by law.
ARTICLE 5 - ACCURACY OF PERSONAL INFORMATION
You agree to provide us with up-to-date, complete and accurate information for all orders made through our online store. You agree to promptly update your account and other information including your email address, your credit card numbers and their expiry dates, so that we can complete your transactions and contact you if required.
ARTICLE 6 - RIGHT TO REFUSE OR CANCEL AN ORDER
At any time, Juliette & Chocolat can limit the quantities ordered, if required, or request additional information to process the order.
We reserve the right to refuse or cancel an order at any time, at our sole and absolute
discretion, in particular for the following reasons:
- The product is out of stock
- The transaction appears to be fraudulent
- The invoice information is false
- We suspect that the order has been made by a reseller
- There is an error in a product or price which is no longer available on our website.
We will refund you for your entire order after cancellation or will reimburse any price difference in the event of the unavailability of certain products.
ARTICLE 7 - REIMBURSEMENT
Since our products are food items, no returns or exchanges will be made. We will therefore not reimburse you for any products, unless the product sold is defective, or does not correspond to your order.
Juliette & Chocolat is not responsible in the event a parcel left at your door is stolen.
Should this be the case, we will reimburse you for the purchase price of the product, as well as the portion of delivery fees (taxes included) of the reimbursed product upon their reception.
Products must be returned to Juliette & Chocolat, 844 Jean-Neveu Street, Longueuil (QC), J4G 1G5. Products must be returned within 14 days.
ARTICLE 8 - FORCE MAJEURE
Juliette & Chocolat shall not be held liable in any way for damages or losses caused by force majeure or circumstances beyond our control.
ARTICLE 9 – ERRORS, INACCURACIES OR OMISSIONS
Some information on our website may contain typographic errors, inaccuracies or omissions in products, prices, promotions, offers, shipping fees, delivery dates, and availability. We reserve the right, at all times and without notice, to correct any errors, inaccuracies and omissions, to change or update information or to cancel any orders, if any information in the Service or on any other related website is inaccurate (including after you have completed an order).
Our products are represented by photos or images. They are provided for reference purposes only and may differ from the actual product. The same goes for colours, which may differ according to the screen on which they are viewed. The packaging, products and other items selected may also vary without notice.
All images on the website are copyright protected and cannot be used without the prior consent of Juliette & Chocolat.
ARTICLE 10 – USER COMMENTS, SUGGESTIONS, AND OTHER PROPOSALS
If you submit specific content at our request (to participate in a contest, for example), or if you submit creative ideas, suggestions, proposals, plans or other elements without our request online, by email, by mail or otherwise (collectively, “comments”), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use, in any media, any comment you send us. We will not and are not required to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comment provided; (3) reply to comments.
We can, but have no obligation to monitor, modify or delete the content that we consider, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise reprehensible, or that violates any intellectual property, or these General Conditions of Sale and Use.
You agree not to publish comments that violate the laws of third parties, including copyrights, trademarks, confidentiality, personality, or other personal or property laws. You also agree that your comments will not contain any illegal, defamatory, offensive or obscene content, and that they will not contain any computer or malware viruses that could affect the operation of the Service or any other related website in any way. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or any third parties regarding the source of your comments. You are entirely responsible for all comments that you publish, and for their accuracy. We will not be held liable and we assume no responsibility for any comment that you or any other third party may publish.
ARTICLE 11 –PROHIBITED USES
In addition to the prohibitions contained in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to encourage third parties to act illegally or participate in these acts; (c) to violate any regional ruling or any international, federal provincial or state law, rule or regulation; (d) to put our or any third party’s intellectual property at risk or to violate it; (e) to harass, mistreat, insult, hurt, defame, slander, belittle, intimidate or discriminate against anyone with regards to their sex, sexual orientation, religion, ethnicity, race, age, national origin or handicap; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that could be used to jeopardize the functioning or functionality of the Service of any other related, independent or Internet website; (h) to collect or follow the personal information of others; (i) to spam, phish, divert a domain, extort information, browse, explore or sweep the web (or any other resource); (j) for obscene or immoral purposes; or (k) to harm or bypass the security measures of our Service, of the Internet or any other website. We reserve the right to terminate your access to the Service or to any other related website should you violate these rules of use.
ARTICLE 12 –EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee nor claim in any way that your use of our Service will be uninterrupted, fast, secure or free of errors.
We do not guarantee that the results obtained through the Service will be accurate or reliable.
You understand that from time to time, we can terminate the Service for indefinite periods of time, or cancel the Service at any time, without first notifying you.
Juliette & Chocolat will not be held liable for damages caused by the use of the site or by the inability to use it.
ARTICLE 13 – APPLICABLE LAW
These General Conditions of Sale and Use, as well as any other agreement through which we provide our Services, shall be governed and construed in accordance with the applicable laws of the Province of Quebec and of Canada, and must be interpreted in compliance with these laws.
ARTICLE 14 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE
You can consult the most recent version of the General Conditions of Sale and Use on this page at any time. Any dispute must be submitted to a competent court in the district of Québec, in the Province of Quebec.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by publishing updates and changes on our website. It is your responsibility to visit our site regularly to verify whether changes have been made. Your continued use or access to our site following the publication of any modification made to these General Conditions of Sale and Use constitutes acceptance of these modifications.
ARTICLE 15 – CONTACT INFORMATION
Any questions regarding the General Conditions of Sale and Use must be sent to us at